Is Opening 8 Support Tickets in an Hour a Little Crazy?

By Lee Collins •  Updated: 08/28/16 •  1 min read
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Client has problems logging in to the private member area. She goes to the support desk to open a ticket to reset her password. I have no idea why she didn’t just use the “reset my password option” and fix it herself instantly.

Anyway, then she proceeds to open a new ticket every few minutes becoming increasingly belligerent and vile. (Hey lady it’s just a password. Relax.) I’m unclear as to how opening a new ticket every few minutes will help the team resolve anything any faster, but hey…

After opening 8 tickets in less than 2 hours, she begins to complain about lack of response. Then writes a bad review online.

Nevermind that I have proof she received a response to the 8 tickets that she opened within an hour on the same subject. I call and email her 7 different times on 5 different days, and SHE does not respond. Typical.

People never cease to amaze me. And you can’t fix crazy.

Lee Collins

Lee Collins is a former Air Force Network Systems Engineer and Fortune 500 Corporate VP - who is best known as an early pioneer of Direct Response Marketing on the Internet. He has over 24+ years experience running operations for multiple multi-million dollar marketing, software, SEO, financial, and business coaching companies. When Lee isn't helping his private clients solve big (and small) marketing and operations problems, Lee is most likely heading up into the mountains in his fully-equipped Jeep Gladiator. Or just gone fishing.