Is Opening 8 Support Tickets in an Hour a Little Crazy?

By Lee Collins •  Updated: 08/28/16 •  1 min read
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Client has problems logging in to the private member area. She goes to the support desk to open a ticket to reset her password. I have no idea why she didn’t just use the “reset my password option” and fix it herself instantly.

Anyway, then she proceeds to open a new ticket every few minutes becoming increasingly belligerent and vile. (Hey lady it’s just a password. Relax.) I’m unclear as to how opening a new ticket every few minutes will help the team resolve anything any faster, but hey…

After opening 8 tickets in less than 2 hours, she begins to complain about lack of response. Then writes a bad review online.

Nevermind that I have proof she received a response to the 8 tickets that she opened within an hour on the same subject. I call and email her 7 different times on 5 different days, and SHE does not respond. Typical.

People never cease to amaze me. And you can’t fix crazy.

Lee Collins

Air Force veteran and former corporate VP, Lee Collins is best known as an early pioneer of Direct Response Marketing on the Internet. Since 1999, Lee has parlayed his experience into his Top-Down Consulting Framework to help thousands of clients build and optimize their "Repeat Profit" marketing systems resulting in more sales, more profit and most importantly – more freedom from their business with less stress, and without the typical overwhelm and frustration. When Lee isn't helping clients solve marketing and systems problems, he enjoys time with his wife contemplating by a campfire, exploring a mountain or desert trail in his Jeep Gladiator, or planning their next epic BBQ roadtrip.